Process Innovation
Improving business processes and making them more efficient is a continuous effort in organizations. Key to successful outcomes is the interaction between people and technology. Together we will secure getting the jobs of end-users done through applying human centered design principles on lean business process design methodologies.
We specialise in humanizing the outcomes of business processes. We work together with business process optimization specialists and technical development teams the secure the right outcomes are achieved in the most efficient manner. By building on your organizations strengths we help to cultivate human centered design practices within your business process development teams in an effective and pragmatic way.
Embed human-centered design in your processes
So, how can we adopt hands-on approaches to ensure solutions are practical and user-focused? We embed human-centered design in your processes, aligning user needs with business goals. Through collaboration and continuous feedback, we drive innovation and sustainable improvements, balancing efficiency with empathy.
Pictet: Design Thinking in banking to boost innovation
Change and innovation often face resistance in conservative industries. Successful implementation of new ideas requires specific capabilities essential for growth. In this 1-year project, we introduced improved ways of working, like Design Thinking, at Pictet. We facilitated skills such as research design, ideation, prototyping, and collaboration at one of Switzerland's largest banks. Read on to learn more about applying Design Thinking in banking and investment.
Cordstrap: Human-centricity in the product creation process
Cordstrap is a leading global company in cargo protection, providing products and solutions that secure all types of cargo on rail, sea, road, and air. As part of its transition from being a product-oriented organization, to becoming solution-focused, Cordstrap is facing a number of challenges involving innovation. To solve this, they decided to develop a new Product Creation Process (PCP) with people at the center.
Bloomberg Philanthropies: Creating new solutions
Every year, Bloomberg Philanthropies organizes the Global Mayor Challenge, where cities develop sustainable solutions for pressing local issues. As Design Thinking consultants, we assisted Rotterdam and Butuan in incorporating human-centered thinking into their final products. Read on to learn more about applying Design Thinking in NGOs.
ING: Accelerating Innovation Processes to Improve User-Centricity
ING is preparing for future-proof innovation. Therefore, with facilitation by DesignThinkers, we accelerated an innovation process that embeds the users’ perspective in product & service development. As a result, we successfully combined Lean, Agile & Scrum with Design Thinking. In this manner, we empowered ING to bring relevant solutions to the market faster.
A Design Thinking approach
We work on three levels to enhance your Process Innovation. First, we focus on content, where we combine data and qualitative employee research to identify key opportunities and design viable solutions to elevate your Process Innovation.
"We empower you through content and capability."
Second, we build capability by enhancing your team’s skills, enabling them to continually design and improve the Process Innovation in a relevant and responsive manner. Third, we cultivate a culture that fosters a people-focused, innovative, high-performance environment.
Do you recognize this challenge?
Let’s make your employees happy, today.
Outcomes of Business processes are used by people. Make sure you understand what these people are expecting! Business process innovation often is about making them more efficient. Do not forget that it is people who keep those processes running and use them. Involving these people in process innovation is crucial, especially at the beginning (co-discovery) and to some extent in defining solutions (co-creation). In the end you will always have process experts making the final solution, but opportunity-finding and defining solution directions is something you do in co-creation.
Innovation Process Services
Design Sprint
Tackle a specific HR challenge together
Often day-to-day HR operations limit the bandwidth available to tackle the more strategic HR challenges. Our EX sprint is the high energy push to break through that impasse. Together we tackle your HR challenge and bring it to tangible results quickly! The session is designed to rapidly generate insights and develop potential solutions.
Outcomes:
- Validated improvement opportunities
- Prioritized concept solutions
- Definition of a Living Labs pilot plan to
start making impact immediately
Design Sprint
Tackle a specific HR challenge together
Often day-to-day HR operations limit the bandwidth available to tackle the more strategic HR challenges. Our EX sprint is the high energy push to break through that impasse. Together we tackle your HR challenge and bring it to tangible results quickly! The session is designed to rapidly generate insights and develop potential solutions.
Outcomes:
- Validated improvement opportunities
- Prioritized concept solutions
- Definition of a Living Labs pilot plan to
start making impact immediately
Design Sprint
Tackle a specific HR challenge together
Often day-to-day HR operations limit the bandwidth available to tackle the more strategic HR challenges. Our EX sprint is the high energy push to break through that impasse. Together we tackle your HR challenge and bring it to tangible results quickly! The session is designed to rapidly generate insights and develop potential solutions.
Outcomes:
- Validated improvement opportunities
- Prioritized concept solutions
- Definition of a Living Labs pilot plan to
start making impact immediately
Full EX Project
Embark on an EX design & innovation journey
In 10 steps from the initial challenge to thorough research and employee insights, and ultimately to impactful concept solutions piloted within your organization.
Outcomes:
- Alignment and ownership relevant stakeholders
- Deep insight through employee research
- Validated improvement opportunities
- Validated concept solutions
- Small scale real-life Living Labs pilot
- Follow-up plan
Full EX Project
Embark on an EX design & innovation journey
In 10 steps from the initial challenge to thorough research and employee insights, and ultimately to impactful concept solutions piloted within your organization.
Outcomes:
- Alignment and ownership relevant stakeholders
- Deep insight through employee research
- Validated improvement opportunities
- Validated concept solutions
- Small scale real-life Living Labs pilot
- Follow-up plan
Full EX Project
Embark on an EX design & innovation journey
In 10 steps from the initial challenge to thorough research and employee insights, and ultimately to impactful concept solutions piloted within your organization.
Outcomes:
- Alignment and ownership relevant stakeholders
- Deep insight through employee research
- Validated improvement opportunities
- Validated concept solutions
- Small scale real-life Living Labs pilot
- Follow-up plan
Capability Development
Empower your team with the right skills & mindset
We believe that the biggest impact we can make is by elevating the capabilities of your team and your organization. We tailor our learning programs to fit your specific goals. We offer options from in-depth certification courses to short awareness modules, and we can even create a complete training portfolio for your broader organization to ensure maximum impact.
Outcomes:
- Solid innovation skills, mindset & approach
- Common innovation language
- Broader organizational & stakeholder
awareness of the innovation mindset
Capability Development
Empower your team with the right skills & mindset
We believe that the biggest impact we can make is by elevating the capabilities of your team and your organization. We tailor our learning programs to fit your specific goals. We offer options from in-depth certification courses to short awareness modules, and we can even create a complete training portfolio for your broader organization to ensure maximum impact.
Outcomes:
- Solid innovation skills, mindset & approach
- Common innovation language
- Broader organizational & stakeholder
awareness of the innovation mindset
Capability Development
Empower your team with the right skills & mindset
We believe that the biggest impact we can make is by elevating the capabilities of your team and your organization. We tailor our learning programs to fit your specific goals. We offer options from in-depth certification courses to short awareness modules, and we can even create a complete training portfolio for your broader organization to ensure maximum impact.
Outcomes:
- Solid innovation skills, mindset & approach
- Common innovation language
- Broader organizational & stakeholder
awareness of the innovation mindset
Assessment
Provide shared insight in your innovation performance
An organization-wide digital survey combined with in-depth interviews provides deep insight into for example your innovation readiness, your team's capabilities or your HR performance. This is a solid basis to define focused improvement initiatives for maximum impact.
Outcomes:
- Insight in innovation performance
against best-in-class - Identification of key improvement
opportunity areas - Updated HR strategy and action plan
to address these opportunities
Assessment
Provide shared insight in your innovation performance
An organization-wide digital survey combined with in-depth interviews provides deep insight into for example your innovation readiness, your team's capabilities or your HR performance. This is a solid basis to define focused improvement initiatives for maximum impact.
Outcomes:
- Insight in innovation performance
against best-in-class - Identification of key improvement
opportunity areas - Updated HR strategy and action plan
to address these opportunities
Assessment
Provide shared insight in your innovation performance
An organization-wide digital survey combined with in-depth interviews provides deep insight into for example your innovation readiness, your team's capabilities or your HR performance. This is a solid basis to define focused improvement initiatives for maximum impact.
Outcomes:
- Insight in innovation performance
against best-in-class - Identification of key improvement
opportunity areas - Updated HR strategy and action plan
to address these opportunities
GET IN TOUCH WITH ONE OF OUR EXPERTS: ELMO DIEDERIKS | SENIOR PARTNER & INNOVATION CONSULTANT
Jump on a free intro call today
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